1. Cancellation Policy, Right of Withdrawal
A withdrawal from your purchase agreement is possible, in textual format (e.g. letter, fax, e-mail) without any reasons and within the time frame of two weeks. Or, in case you receive the goods before the deadline, you may withdraw by simply returning the goods. The time limit begins after receipt of this instruction, however not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our information obligations according to § 312c Abs 2 BGB in conjunction with § 1 Section 1.2 and 4 BGB-Information Regulations as well as our obligations according to § 312e section 1 clause 1 BGB in connection with § 3 BGB Information Regulations. For adherence of the right of withdrawal, the punctual dispatching of the right of withdrawal or of the goods, is sufficient.
The revocation must be sent to: RYZZE GmbH, Kiefholzstr. 1, 12435 Berlin, Germany, firstname.lastname@example.org, Fon: +49 (0)30 469966-544
In case of an effective cancellation the mutually received goods and performances are to be returned and also any benefits derived e.g. interest. If you cannot give back the received goods and performances in a whole or in a part or just in a deteriorated condition, you must pay us if necessary, compensation for the lost value. With surrender of goods this does not count if the deterioration of the good/product is solely due to an examination – as it would have been possible in a retail store. Further you can avoid compensation by not using the goods like they are your own and neglect everything impairing the good’s value. Transportable (consignable by parcel post) goods, are to be returned at our risk. You have to cover the costs for return consignment, if the delivered goods correspond to goods ordered and if the value of return consignment does not exceed 40, 00€. And also if you, in case of an higher price and at the moment of withdrawal, did not accomplish the valuable consideration or a contractually agreed partial payment. Otherwise the return is free for you. Goods which are not consignable for parcel post will be collected by us. Any obligations concerning reimbursement of costs need to be fulfilled within 30 days. Time (deadline) starts for you by the moment of dispatching the withdrawal declaration, and for us with receiving it.
3. Special indications
The right of withdrawal does not apply with distant contracts
(1) the supply of goods, which are produced according to customer specifications or clearly tailored to personal needs, or which are due to their nature not adequate for a return shipment, or which are quickly perishable and whose expiration date could have passed.
(2) the supply of audio-or video recordings or for software, if the delivered data medium has already been unsealed by the consumer.
(3) the supply of newspaper, magazines and any illustrated magazines.
As of: Berlin, 13.10.2017
End of withdrawal policy